Terms of Service

By accessing or using Replova (“the Service”), you agree to be bound by these Terms and our Privacy Policy. Replova is a reputation management platform for local service businesses, including med spas, salons, dental offices, and similar businesses. Features include AI-generated review reply drafts, sentiment analysis, competitor rating tracking, review request campaigns, weekly digest emails, and reputation scoring.

You are responsible for keeping your sign-in email secure. We don't use passwords. If your inbox is compromised, that is sufficient access for someone to sign in as you. You are also responsible for reviewing all AI-generated content before posting it publicly.

When you connect Google Business, we receive read access to reviews on the connected listing(s) and write access to post replies. We use this access only for the features advertised in the product. You can disconnect Google at any time from the Settings page. Use of Google data is subject to Google's own Terms of Service and API usage policies.

AI drafts are suggestions, not statements made by Replova. Replies posted to Google appear under your account; you are responsible for their content. Auto-reply (if enabled) is bounded by the conditions you set in Settings.

Replova offers three monthly plans, each including a 30-day free trial:

• Starter$79/month · 1 location · 3 competitor slots
• Growth$179/month · up to 5 locations · 5 competitor slots · sentiment & scores
• Agency$349/month · up to 15 locations · 10 competitor slots · custom persona & white-label reports

Plans renew monthly. After trial, your card is charged at the start of each month. You may cancel or change your plan at any time via the Billing page. For full details on refunds, see our Refund Policy.

You agree not to:

• Use the Service for any unlawful purpose or in violation of any applicable regulation
• Post or distribute harmful, defamatory, or misleading content using AI-generated drafts
• Attempt to reverse-engineer, scrape, or otherwise extract data from the Service
• Circumvent any usage limits or plan restrictions
• Violate Google's Terms of Service or Policies while using the Google integration

We reserve the right to suspend or terminate accounts that violate these terms without prior notice.

We store only the data necessary to provide the Service: your email, business details, review content fetched from Google, and generated reply drafts. We do not sell your data. See our Privacy Policy for full details.

You may delete your account at any time from Settings → Danger zone. Upon deletion, all associated data including businesses, reviews, and reply drafts is permanently removed. This action cannot be undone. We may also terminate accounts for violation of these Terms.

Service is provided “as is.” To the maximum extent permitted by applicable law, we disclaim all warranties, express or implied. We shall not be liable for any indirect, incidental, special, or consequential damages, including lost profits or data. Our total liability for any claim shall not exceed the amount you paid us in the three months prior to the claim. Either party can terminate with 30 days notice. Disputes are resolved in New York.

We may update these Terms from time to time. We will notify you of material changes via email. Continued use of the Service after changes constitutes acceptance of the updated Terms.